QUALITY EXECUTIVE
Department: Quality / Quality Assurance
Designation: Quality Executive
Location: Paldi
Experience: 1–2 Years
Employment Type: Full-Time
Reporting To: Quality Manager / Quality Head
1. Job Purpose
To support the implementation, monitoring, and continuous improvement of the hospital's quality management system by ensuring compliance with hospital policies, SOPs, quality indicators, patient safety requirements, and NABH standards.
2. Key Responsibilities
- Assist in implementation and monitoring of hospital quality policies, SOPs, protocols, and guidelines.
- Conduct regular departmental quality rounds and audits as per the approved audit plan.
- Monitor compliance with hospital processes and identify gaps/non-conformities.
- Coordinate with various departments for corrective and preventive actions (CAPA).
- Maintain and update quality-related records, registers, checklists, and documentation.
- Assist in monitoring and compiling Quality Indicators (QIs) from different departments.
- Collect, verify, and analyze quality-related data and prepare reports for management review.
- Coordinate with clinical and non-clinical departments for timely submission of quality data.
- Assist in preparation and maintenance of documents required for NABH assessment and surveillance.
- Monitor compliance with patient safety goals and hospital quality standards.
- Support incident reporting, analysis, and follow-up with concerned departments.
- Assist in tracking patient complaints, feedback, and service-related issues and coordinate for appropriate corrective actions.
- Conduct awareness sessions and support staff training related to quality policies, SOPs, patient safety, and NABH requirements.
- Assist in internal audits and ensure timely closure of audit observations.
- Maintain proper documentation of audit reports, CAPA, meeting minutes, quality indicators, and improvement activities.
- Participate in Quality Improvement Projects (QIPs) and continuous improvement initiatives.
- Coordinate with departments during mock audits and external accreditation assessments.
- Ensure proper version control and availability of approved policies, SOPs, forms, and formats.
- Escalate significant quality gaps and compliance issues to the Quality Manager/Quality Head.
- Perform other quality-related responsibilities assigned by the management.
3. Qualification
- Graduate in any discipline.
- B.Sc./M.Sc. in Healthcare, Hospital Administration, Life Sciences, Nursing, or related field will be preferred.
- Certification/course in Healthcare Quality Management or NABH will be an added advantage.
- Good knowledge of MS Office, particularly Excel and Word.
4. Experience Requirement
- 1–2 years of relevant experience in Hospital Quality / Healthcare Quality / NABH-related work.
- Candidates with experience in hospital audits, quality documentation, quality indicators, CAPA, incident reporting, and NABH compliance will be preferred.
5. Candidate Profile
- Strong attention to detail and documentation skills.
- Good communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to coordinate effectively with clinical and non-clinical departments.
- Proactive approach toward identifying and resolving quality gaps.
- Ability to work with deadlines and maintain confidentiality.
- Good understanding of hospital processes and patient safety practices.
6. Key Competencies
- Quality Management
- NABH Compliance
- Internal Audit
- Quality Indicators
- CAPA Management
- Incident Reporting
- Patient Safety
- Documentation & Record Management
- Data Analysis & Reporting
- Quality Improvement
- Staff Coordination
- Communication & Presentation Skills
7. Performance Expectations
The Quality Executive is responsible for supporting the hospital in maintaining consistent quality standards, patient safety, regulatory compliance, proper documentation, and continuous improvement across clinical and non-clinical departments.
Experience Required: 1–2 Years
Preferred Experience: Hospital Quality / NABH
Department: Quality Assurance / Quality Management
Pay: ₹25,000.00 - ₹27,000.00 per month
Benefits:
Work Location: In person
