Job Title – E-Commerce Operations Executive (Online Order Processing)
Location: Kudasan, Gandhinagar
Experience: 1–2 Years
Employment Type: Full-Time
Key Responsibilities
- Manage the complete lifecycle of online orders from order receipt to successful delivery.
- Process orders received through e-commerce marketplaces and the company website.
- Coordinate with the warehouse and logistics team to ensure timely packing, dispatch, and delivery.
- Track shipments and monitor order status until successful delivery.
- Handle order cancellations, returns, exchanges, refunds, and customer order modifications.
- Resolve order-related issues by coordinating with internal teams and logistics partners.
- Maintain accurate order records and prepare daily, weekly, and monthly MIS reports.
- Ensure inventory updates are accurately reflected across online platforms.
- Prepare and maintain Standard Operating Procedures (SOPs) for order processing and operational workflows.
- Analyze operational data using Microsoft Excel to improve efficiency and reduce processing errors.
- Monitor order accuracy, turnaround time, and customer satisfaction metrics.
- Coordinate with customer support to ensure timely resolution of customer concerns.
Required Skills
- 1–2 years of experience in E-commerce Operations or Online Order Processing.
- Strong knowledge of end-to-end online order management.
- Excellent proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas, data management, reporting).
- Ability to create and document SOPs and operational processes.
- Good analytical and problem-solving skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage multiple priorities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
