Job Type: Full-time
Experience: 6 Months – 3 Years
Location: Mohali, Punjab
Industry: Beauty, Skincare, eCommerce
About the Role
We are looking for a customer-focused and sales-driven Customer Support & Telesales Executive to join our growing skincare brand. If you enjoy interacting with customers, recommending the right skincare solutions, and converting inquiries into sales, this role is for you.
You will be responsible for managing customer interactions across multiple channels while driving upselling, cross-selling, cart conversion, and repeat purchases through consultative selling.
Key Responsibilities
- Handle inbound and outbound customer interactions via Calls, WhatsApp, Email, Instagram, and Website Chat.
- Understand customer concerns and recommend suitable skincare products through consultative selling.
- Drive upselling, cross-selling, and abandoned cart conversion to maximize revenue.
- Convert customer inquiries into successful eCommerce orders while delivering an exceptional buying experience.
- Assist customers with product recommendations, skincare routines, order placement, payments, COD confirmations, order tracking, returns, exchanges, and refunds.
- Resolve customer queries promptly while maintaining high customer satisfaction.
- Maintain accurate customer records and interaction history in the CRM.
- Coordinate with Operations, Logistics, and Marketing teams to ensure smooth order fulfillment and customer communication.
- Meet daily and monthly sales, conversion, and customer satisfaction (CSAT) targets.
- Build long-term customer relationships to encourage repeat purchases and brand loyalty.
Requirements
- 6 months to 3 years of experience in Telesales, Customer Support, Customer Success, Inside Sales, or eCommerce Customer Service.
- Proven ability to achieve upselling, cross-selling, and cart conversion targets.
- Strong objection-handling and persuasive communication skills.
- Excellent verbal communication in English and Hindi. Punjabi will be an added advantage.
- Experience handling eCommerce orders, payments, COD verification, returns, refunds, and customer queries.
- Familiarity with CRM platforms and MS Excel.
- Customer-first mindset with a passion for sales and relationship building.
- Ability to multitask in a fast-paced environment.
Preferred Skills
- Upselling & Cross-selling
- Cart Recovery & Conversion
- Customer Relationship Management (CRM)
- Consultative Selling
- eCommerce Customer Support
- Order Management
- Objection Handling
- Communication & Problem Solving
- Customer Retention
- Sales Conversion
Why Join Us?
- Opportunity to work with a fast-growing skincare brand.
- Performance-driven incentives and career growth opportunities.
- Collaborative and supportive work environment.
- Hands-on exposure to eCommerce, customer engagement, and beauty retail.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
