Job Description:
Job Title: Chat Support Executive – Online Boutique
Location: Chennai, Tamil Nadu
Employment Type: Full-time
Salary: ₹17,000 – ₹20,000 per month (commensurate with experience)
About Us:
Thenmozhi Designs is an Online Boutique, offering a fantastic blend of style, fashion, colours and quality. Our products are our strength and our moto is to make our customers fall in love with every product. We want every customer of ours to visualize the next door look and relate themselves to the overall styling. We will continually strive to bring in the "Wow" factor in every product that we create and curate.
Thenmozhi Designs began as an Instagram-based business with just handloom cotton sarees. Our mission is to provide exceptional customer experiences through personalized service and timely support.
Key Responsibilities:
1. Customer Communication:
- Email Support: Respond promptly to customer inquiries, providing detailed product information, order updates, and assistance with returns or exchanges.
- Live Chat: Engage with customers in real-time, addressing queries and guiding them through the shopping process.
- Phone Support: Handle outbound calls rarely, offering personalized assistance and resolving issues efficiently.
2. Social Media Engagement:
- Content Interaction: Like, comment, and share relevant posts to enhance brand visibility and customer engagement.
- Community Building: Foster a positive online community by initiating conversations and responding to customer-generated content.
- Instagram Interaction: Monitor and respond to direct messages and comments, maintaining a consistent brand voice across platforms.
3. Website Management:
- Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
Qualifications:
- Education: Graduate in any discipline; preference for candidates with a background in communications, marketing, or business.
- Experience: 1–2 years in customer service or e-commerce support roles; freshers with strong communication skills are encouraged to apply.
Skills:
- Excellent verbal and written communication in English is must.
- Proficiency in using MS Office and social media platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Languages: Ability to communicate in Hindi or Telugu is an added advantage.
Personal Attributes:
- Empathy: Ability to understand and address customer concerns with patience and care.
- Problem-Solving: Quick thinking to resolve issues and provide satisfactory solutions.
- Adaptability: Willingness to learn and adapt to new tools and processes.
- Team Player: Collaborative attitude with a focus on achieving team goals.
Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience.
or mail to us: [email protected]
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
