Position: Front Desk Executive
Industry: Healthcare
Department: Administration
Employment Type: Full-Time
Location: Whitefield
About the Role
We are looking for a Front Desk Executive to be the first point of contact for patients visiting our Hair Transplant & Aesthetic Clinic. The ideal candidate should have excellent communication and interpersonal skills, a professional appearance, and a strong patient-centric approach.
The role involves managing front-desk operations, patient coordination, appointments, billing support, and assisting the clinic team in delivering a smooth and welcoming patient experience.
Key Responsibilities
- Greet and welcome patients, visitors, and attendants professionally.
- Manage patient registration, appointments, walk-ins, and follow-ups.
- Handle incoming calls, WhatsApp enquiries, and basic patient queries.
- Coordinate with doctors, counsellors, technicians, and clinic management for patient appointments.
- Maintain accurate patient records and ensure timely data entry in the clinic/CRM system.
- Explain basic clinic processes, appointment procedures, and available services to patients.
- Coordinate patient flow from registration to consultation and treatment.
- Support the patient counselling and conversion process by coordinating with the counselling team.
- Handle billing, payment collection, receipts, and basic cash-management activities as required.
- Follow up with patients regarding appointments, consultations, procedures, and post-treatment visits.
- Maintain front-office documentation and daily reports.
- Ensure the reception and waiting area remain clean, organized, and professional.
- Handle patient concerns politely and escalate complaints to the appropriate senior/team member.
- Maintain confidentiality of patient information and follow clinic policies and healthcare protocols.
- Assist the clinic manager with administrative and operational activities whenever required.
Preferred Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-service skills.
- Pleasant personality and professional grooming.
- Good knowledge of MS Office / Google Workspace.
- Ability to use CRM, appointment scheduling, and billing software.
- Good follow-up and coordination skills.
- Ability to handle multiple patients and tasks in a fast-paced clinic environment.
- Strong attention to detail and record-keeping skills.
- Patient-centric and service-oriented approach.
- Basic understanding of sales and patient conversion will be an advantage.
Qualification & Experience
- Graduate in any discipline; healthcare/hospitality/management background preferred.
- 1–3 years of experience in front desk, reception, hospital, clinic, healthcare, hospitality, or customer-service roles.
- Experience in a Hair Transplant, Dermatology, Aesthetic, Cosmetic, or Dental Clinic will be preferred.
- Freshers with excellent communication skills may also be considered.
Key Performance Indicators (KPIs)
- Appointment scheduling and attendance rate.
- Patient experience and satisfaction.
- Accuracy of patient records and billing.
- Follow-up effectiveness.
- Front-desk operational efficiency.
- Patient enquiry handling and coordination.
- Support towards consultation and treatment conversions.
What We Offer
- Competitive salary.
- Best-in-industry compensation based on experience and skills.
- Performance-based incentives.
- Professional growth and career development opportunities.
- Exposure to the rapidly growing Hair Transplant & Aesthetic Healthcare industry.
- Supportive and professional work environment.
Ideal Candidate
We are looking for someone who is confident, presentable, approachable, organized, and passionate about delivering an excellent patient experience. Candidates who enjoy interacting with people and can efficiently manage both patient coordination and administrative responsibilities will be a strong fit for this role.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
