The Customer Relationship Executive (CRE) is responsible for maintaining strong customer relationships, ensuring customer satisfaction, handling customer queries, and coordinating with Sales and Service teams to provide a smooth customer experience.
Key Responsibilities
- Handle customer calls, enquiries, complaints, and feedback professionally.
- Make follow-up calls to customers after vehicle sales and service visits.
- Coordinate with Sales, Service, Insurance, Finance, and other departments.
- Maintain regular communication with existing and prospective customers.
- Schedule service appointments and follow up on service requirements.
- Conduct customer satisfaction calls and collect feedback.
- Handle customer complaints and coordinate with concerned departments for resolution.
- Maintain accurate customer records in CRM/DMS systems.
- Update customer information, follow-up status, and call details regularly.
- Inform customers about service due dates, offers, campaigns, and dealership activities.
- Monitor pending customer issues and ensure timely closure.
- Support customer retention and repeat business initiatives.
- Prepare daily/weekly reports related to customer calls, follow-ups, appointments, and complaints.
- Ensure a high level of customer satisfaction and professional communication.
- Follow dealership policies and customer-handling standards
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
