About the Role
We are looking for a Customer Success Manager (CSM) who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement.
This role requires strong stakeholder management skills and the ability to drive product adoption, customer satisfaction, and retention.
Key Responsibilities
- Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
- Conduct product onboarding sessions, demos, and training for new customers
- Build and maintain strong relationships with clients, acting as the primary point of contact
- Understand customer goals and ensure the product delivers measurable value
- Monitor customer health metrics, usage patterns, and engagement levels
- Proactively identify risks and take action to prevent churn
- Drive renewals and upsell opportunities in collaboration with Sales teams
- Coordinate with Product, Engineering, and Support teams to resolve customer issues
- Conduct Quarterly Business Reviews (QBRs) and share performance insights
- Collect customer feedback and provide inputs to support product improvements
Required Skills & Qualifications
- 4–7 years of experience in Customer Success / Account Management / Client Success roles
- Experience working in SaaS, Martech, or Product-based companies
- Strong communication and relationship management skills
- Experience handling B2B clients
- Proven ability to manage multiple customer accounts simultaneously
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Experience in managing client expectations and resolving escalations
Preferred Qualifications (Good to Have)
- Experience working with enterprise or global clients
- Exposure to AI, analytics, or insights platforms
- Experience conducting data-driven business reviews
Pay: ₹1,007,037.84 - ₹1,878,184.61 per year
Benefits:
- Flexible schedule
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
