Customer Care Executive – Duties & Responsibilities1. Customer Interaction
- Handle customer queries via phone, chat, or in person
- Provide clear, accurate, and polite responses
- Ensure a positive customer experience
2. Query Resolution
- Understand customer problems and provide solutions
- Give information about products, services, and policies
- Resolve issues within the defined time
3. Complaint Management
- Handle complaints professionally and patiently
- De-escalate angry or frustrated customers
- Escalate complex issues to higher authorities when required
4. Order & Service Support
- Assist customers with orders, bookings, or service requests
- Track order status and update customers
- Process cancellations, returns, or refunds
5. Documentation & CRM Updates
- Maintain records of customer interactions
- Update details in CRM/software systems
- Keep proper documentation for future reference
6. Follow-Up & Feedback
- Follow up on pending issues
- Collect customer feedback
- Ensure customer satisfaction after resolution
7. Product Knowledge
- Stay updated with company products/services
- Explain features, benefits, and usage
- Inform customers about offers or updates
8. Achieving Performance Targets
- Meet quality standards and KPIs
- Maintain response time and resolution time
- Work towards customer satisfaction scores
Key Skills Required
- Strong communication (spoken & written)
- Problem-solving ability
- Patience and empathy
- Basic computer & typing skills
- Time management
Simple Definition
A Customer Care Executive is responsible for handling customer interactions, resolving issues, and ensuring a smooth and satisfying customer experience across multiple communication channels.
Job Type: Full-time
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
