Customer Relationship Executive (CRE) – Service | Volkswagen
Job Title: Customer Relationship Executive (CRE) – Service
Company: Volkswagen
Job Type: Full-time
Location: Mannuthy, Thrissur, Kerala
Job Description
We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) – Service to join our Volkswagen service team at Mannuthy, Thrissur. The candidate will be responsible for handling customer interactions, service follow-ups, appointment scheduling, and ensuring excellent customer satisfaction throughout the service process.
Key Responsibilities
- Handle customer appointments and service follow-up calls
- Coordinate with Service Advisors and workshop teams
- Provide regular updates to customers regarding vehicle status
- Address customer complaints and ensure timely resolution
- Maintain CRM records and customer databases
- Conduct post-service feedback calls
- Improve customer retention and satisfaction scores
- Support front office and service reception activities
Requirements
- Any Graduate/Diploma
- Good communication skills in English, Malayalam
- Basic computer and CRM knowledge
- Customer handling and problem-solving skills
- Experience in automobile dealership/service industry preferred
- Freshers with good communication skills can also apply
Preferred Skills
- Customer service orientation
- Multitasking ability
- Team coordination
- Professional attitude and presentation
Benefits
- PF & ESI
- Incentives based on performance
- Training and career growth opportunities
- Paid leave
Experience
0–3 years
Salary
₹13,000 – ₹18,000 per month
Schedule
- Day shift
- Weekend availability
Application Question
- Do you have experience in customer handling or automobile service coordination?
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
