B2B Sales & Branch Manager – Logistics Operations
Indore, Madhya Pradesh
Reports To:
Managing Director
Job Summary:
We are seeking a dynamic, results-driven B2B Sales & Branch Manager to lead our branch operations and drive revenue growth. The ideal candidate will be responsible for expanding the FTL customer base, increasing freight and logistics volumes, strengthening customer relationships, and ensuring efficient day-to-day branch operations.
Key Responsibilities:
- B2B Business Development in FTL sector.
- Drive branch revenue growth through new customer acquisition (FTL) and expansion of existing accounts.
- Build and maintain strong relationships with key customers, corporate clients, and channel partners.
- Conduct regular market visits and competitor analysis to identify growth opportunities.
- Prepare and execute monthly and annual sales plans to achieve branch revenue and profitability targets.
- Ensure timely follow-up on sales leads, quotations, and customer inquiries.
Branch Operations Management:
- Oversee daily branch operations to ensure efficient and timely service delivery.
- Monitor shipment movement, delivery performance, customer service levels, and operational productivity.
- Ensure compliance with company policies, statutory regulations, and safety standards.
- Coordinate effectively with operations, finance, customer service, and transportation teams.
- Resolve operational challenges and customer escalations promptly.
Cost Control & Profitability:
- Maintain strict control over branch operating expenses and administrative costs.
- Ensure accurate billing, collections, and outstanding receivables management.
Customer Relationship Management:
- Maintain high customer satisfaction and retention levels.
- Conduct periodic customer reviews and business meetings.
- Address customer concerns proactively and ensure service excellence.
- Identify opportunities for cross-selling and upselling logistics solutions.
Key Performance Indicators (KPIs):
- Revenue Growth
- New Customer Acquisition
- Customer Retention
- Collection Efficiency & Debtor Days
- On-Time Delivery Performance
Qualifications & Experience:
- Bachelor's degree preferred.
- 5–10+ years of experience in logistics & transportation.
- Proven track record in B2B sales generation and branch management.
- Strong understanding of logistics operations, transportation management, and commercial negotiations.
Required Skills:
- Strong B2B sales and business development capabilities.
- Cost control and operational efficiency mindset.
- Customer relationship management.
- Problem-solving and decision-making ability.
- Excellent communication and negotiation skills.
- Proficiency in MS Office and basic computer operations.
Pay: ₹30,000.00 - ₹50,000.00 per month
Experience:
- transport b2b sales: 6 years (Required)
Work Location: In person
