Primary Responsibilities:
· Handling user complaints and support requests
· Troubleshooting hardware, software, printer, network, and email issues
· Logging and tracking tickets in the helpdesk system
· Providing remote or onsite technical support
· Coordinating with vendors or technical teams for issue resolution
· Installing and configuring systems/software
· Maintaining service reports and documentation
· Ensuring timely closure of support tickets
Behavioral & Performance Expectations:
· Maintain professional conduct and communication at customer sites.
· Ensure adherence to service quality and documentation standards.
· Customer feedback, and escalation points promptly.
· Demonstrate accountability and ownership in daily operations.
Educational Qualification:
Graduate degree
Product Range:
UPS Systems, Stabilizers, Isolation Transformers, Converters, and Solar Panels, Desktop Computers, Cameras, Scanners, Printers, etc.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
