Ritzz Continental Corner is an Indian mithai and heritage food brand from Lucknow. We operate customer-facing outlets, provide catering services, run an in‑house bakery, fast‑food & chaat counters, multi‑cuisine dining, production of namkeens, and a factory unit supplying retail and catering channels. We are growing quickly and seeking a hands‑on General Manager — Operations to scale operations, maintain premium product quality, and build high‑performing teams in a challenging, fast‑paced environment.
Role Summary
We’re looking for an experienced, action‑oriented General Manager — Operations to take full operational ownership across retail outlets, sales. and operations.This leader will drive P&L performance, operational excellence, food safety and quality, staff development, and the expansion/ramp‑up of production capabilities. This is a high‑impact role requiring adaptability, deep F&B and production knowledge, strong people skills, and proven multi‑unit experience.
Key Responsibilities
- Operational Leadership
- Oversee day‑to‑day operations across all outlets,
- Ensure consistent product quality, presentation and guest experience aligned to brand standards.
- Implement and monitor SOPs for store operations, kitchen & bakery production, packaging, dispatch and catering execution.
- Financial & Commercial Ownership
- Own full P&L for operations: budgets, forecasting, daily/weekly/monthly MIS, revenue growth and margin improvement.
- Control costs through inventory management, vendor negotiations, yield control, portioning standards and waste reduction.
- Drive menu and product mix optimisation (seasonal mithai, namkeens, chaat/skewers, bakery SKUs) to maximise margins and customer appeal.
- Food Safety & Compliance
- Ensure strict compliance with FSSAI regulations, HACCP/food‑safety practices, local licensing and labor laws.
- Lead regular quality audits, hygiene checks, temperature logs, and corrective action plans.
- Implement traceability and batch control processes for factory production and packaged products.
- People & Training
- Recruit, train and mentor outlet managers, chefs, bakers, floor staff, catering leads and factory staff where needed.
- Build robust training programs for production techniques, food safety, customer service, upselling and complaint handling.
- Create clear career paths, performance reviews and incentive plans to reduce attrition and build accountability.
- Catering & Events
- Oversee catering sales fulfilment — menu customization, production planning, timely delivery, on‑site execution and post‑event feedback.
- Coordinate across kitchen, bakery, logistics and service teams to ensure flawless execution for large events and recurring contracts.
- Production & Factory Oversight
- Manage factory production planning, capacity utilisation, equipment maintenance schedules and vendor relationships.
- Ensure consistency across batches for mithai, namkeens and packaged bakery products; oversee packaging, labelling and dispatch standards.
- Drive improvements in yield, throughput and cost per unit.
- Systems & Continuous Improvement
- Implement and maintain POS/ERP systems, inventory tools, and operational dashboards for real‑time decision making.
- Lead continuous improvement (Kaizen) initiatives for process efficiency, quality and customer satisfaction.
- Monitor customer feedback, returns and complaints; institute root‑cause analysis and preventive actions.
Required Qualifications & Experience
- 8–12+ years in Sweet & F&B operations, multi‑unit retail or food manufacturing; experience with mithai/confectionery, bakery, catering, namkeens or similar production preferred.
- Proven multi‑unit P&L ownership and experience managing both retail outlets and a factory/production unit.
- Hands‑on experience in catering operations and large event fulfilment.
- Strong knowledge of FSSAI, HACCP and food‑safety systems.
- Demonstrated experience recruiting, training and leading cross‑functional teams in high-volume environments.
- Comfortable with operational systems (POS, inventory/ERP), MIS and advanced Excel.
- Bachelor’s degree minimum; diploma/degree in hospitality, food technology, business or equivalent preferred. MBA is a plus.
Core Competencies & Skills
- Operational and financial acumen (cost control, yield management, forecasting).
- Strong leadership, communication and stakeholder‑management skills.
- Ability to perform under pressure, prioritize effectively and solve operational problems rapidly.
- Customer‑centric mindset with uncompromising standards for quality and hygiene.
- Analytical mindset, process orientation and a focus on measurable KPIs.
- Local market knowledge of Lucknow/UP advantageous.
Performance Metrics
- Outlet sales growth, same‑store sales and catering revenue targets.
- Gross margins, food cost percentage and inventory turnover.
- On‑time delivery and fulfillment rate for catering orders.
- Food‑safety audit scores, product defect/returns and customer complaint resolution time.
- Staff retention, training completion rates and manager competency metrics.
- Operational uptime and production efficiency at the outlets and as needed in factory.
Pay: ₹45,000.00 - ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
