Aftersales Executive (CRM)
Hiring For: Elem Furnishing –Represented by The Impact Engine
Salary Range: ₹25,000 – ₹35,000 per month (depending on experience and skills)
Work Schedule: 11:00 AM – 8:00 PM
Work Mode: On-site
Working Days: Sunday operational (weekly off in rotation)
Location: Elem, Ahead Lalpur Fruit Market, Devpuri, Pachpedinaka, Raipur, Chhattisgarh
Role Overview
We are hiring an Aftersales Executive to manage customer information, ensure timely follow-ups, and support after-sales coordination to provide a seamless customer experience. The ideal candidate should have strong communication skills and the ability to systematically track and manage customer interactions.
Key Responsibilities
- Maintain and regularly update customer details in the CRM system
- Monitor orders, delivery timelines, and service-related updates
- Coordinate with internal departments to ensure smooth order execution and after-sales support
- Plan and conduct customer follow-ups for feedback, delivery confirmation, and service requirements
- Address customer concerns and escalate issues to the relevant teams when necessary
- Prepare and share periodic reports on follow-ups, complaints, and service progress
- Ensure accurate documentation and proper record maintenance for all customer communications
Requirements
- Prior experience in CRM handling, after-sales, or customer service coordination is preferred
- Proficiency in Excel and report preparation
- Strong communication and customer interaction skills
- Well-organized, detail-focused, and capable of handling multiple follow-ups efficiently
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Have you worked on any CRM software before? If yes, please mention the name.
- Phone no and Email ID:
Experience:
- CRM software: 1 year (Preferred)
Language:
Location:
- Raipur, Chhattisgarh (Required)
Work Location: In person
