Key Responsibilities
- Manage daily customer support and service activities to ensure timely and effective resolution of customer issues.
- Monitor support tickets, service requests, and customer inquiries to ensure adherence to service level agreements (SLAs).
- Handle complex customer complaints and escalations, providing prompt and satisfactory resolutions.
- Coordinate with internal departments to address customer concerns and service-related issues.
- Build and maintain strong relationships with customers and key stakeholders.
- Ensure consistent communication with customers regarding service updates and issue resolution.
- Support customer retention and satisfaction initiatives.
- Work closely with Sales, Operations, Technical, Product, and Quality teams to improve service delivery.
Qualifications
- Bachelor's degree in Business Administration, Customer Service Management, Operations Management, Engineering, or a related field.
- Relevant certifications in Customer Service, IT Service Management, or Operations Management are an advantage.
Experience
- 2–3 years of experience in customer support, service operations, or customer success.
- Prior experience in team supervision is preferred
Required Skills
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Leadership and team management abilities.
- Problem-solving and conflict resolution skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Data analysis and reporting skills.
- Knowledge of CRM, ticketing, and service management systems.
- Proficiency in Microsoft Office Suite and reporting tools.
Pay: ₹310,000.00 - ₹420,000.00 per year
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
