JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager - Transport – JLL
What this job involves:
Responsible for overseeing site-level transport operations, ensuring safe, efficient, and compliant service delivery. Manages vendor performance, client coordination, team supervision, operational reporting, cost control, and continuous improvement across transport services.
What your day-to-day will look like:
Operations Management
- Oversee day-to-day transport operations and ensure smooth service delivery.
- Assist in planning routes, manage trip schedules, and monitor employee pickups and drop-offs.
- Ensure cabs and shuttles depart on time and service commitments are met.
- Maintain shift registers, vehicle schedules, and operational checklists.
- Resolve employee escalations and close requests within defined timelines.
Client and Vendor Management
- Act as the primary point of contact for transport-related escalations.
- Coordinate with client stakeholders, SPOCs, and senior management on operational matters.
- Manage vendor performance through regular reviews, scorecards, and escalation tracking.
- Maintain contract trackers and support renewals and addendum coordination.
- Conduct regular meetings with vendors and stakeholders and share meeting updates.
Compliance and Risk Control
- Ensure compliance with client security guidelines, transport policies, and statutory requirements.
- Support BCP and ensure transport readiness during disruption or crisis situations.
- Report incidents, accidents, and operational disruptions promptly through the appropriate channels.
- Ensure audit documentation, reports, and supporting records are accurate and complete.
Reporting and Financial Tracking
- Prepare daily dashboards, weekly and monthly operational reports, and management summaries.
- Share MIS on operations, service performance, and cost trends within agreed timelines.
- Support invoice processing, monthly accruals, deductions, penalties, and cost analysis.
- Assist during audits and provide justification for findings, where required.
Team Leadership
- Supervise transport executives, drivers, and vendor personnel.
- Prepare rosters, maintain attendance records, and coordinate staffing requirements.
- Plan and deliver training for transport team members and drivers.
- Support performance reviews, goal setting, and development planning for the team.
- Drive process improvements to improve efficiency, service quality, and client satisfaction.
Required Qualifications:
Education & Experience:
Bachelor's degree is mandatory
5-8 years of transport management experience
3+ years in supervisory or team leadership roles
Experience managing large-scale employee transport operations (1000+ users preferred)
Background in corporate transport services or fleet management.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
