Roles & Responsibilities:
- Ensures prompt, courteous and accurate service to all guests Responsible for proper yield management of room inventory to achieve desired profitability.
- Responsible for the preparation of capital and operational budgets for his department
- Responsible for Recommending changes in methods, equipment and staff as per requirement
- Ensures safety and security of guest belongings in guest rooms, luggage room and guest lockers
- Ensures room folios are correctly maintained and payment received as per billing instructions given.
- Responsible for adherence to all statutory requirements such as C-forms, Arrival and departure reports, encashment certificates, etc.
- Ensures guest privacy, safety and security at all times within Hotel premises Makes conscious and continuous endeavour to meet new clients and maintain congenial relationship with existing clients.
- Ensures all records and documents are maintained as per standards laid down by the management
- To control group and individual reservations to ensure maximum occupancy.
- To co-ordinate with the sales department for sales promotion.
- To ensure that policies and procedures laid down by the management are followed
- To maintain good relations with present and prospective clients
- To control day to day credit given to guests.
- To co-operate with other departments so that the total activity contributes to ultimate satisfaction of guests
- To set a high standard of work performance and attendance of all employees of the department and by consistent supervision ensure the maintenance of departmental standards.
- To ensure constant follow-up on guest history.
- To ensure the completion and follow-up of new and pending maintenance work related to their Area.
- To ensure sales calling if required for promoting business as per UGM directions.
- To send out periodic statistical data to the concerned departments & Corporate Office.
- To train the front office staff in co-ordination with the training manager Responsible for preparing duty rosters for FO team. Ensure High departmental QMS Score & proper, timely response of departmental tickets.
- Ensure Rates & Inventory are maintained on Channel Manager & all online Channels as per hotel service design.
Keys & Skills:
- Strong organizational and time management skills.
- Excellent eye for detail and ability to work with the team in tight deadlines.
- Innovative, self-starter who is highly creative with excellent ability to develop strong and influential relationships at all levels of the organization.
- 3 years diploma or graduation with relevant training and experience in hotels.
Pay: ₹15,273.55 - ₹37,259.04 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Immediate Joiner Candidate Required
Experience:
- Hotel: 3 years (Preferred)
Work Location: In person
