ABOUT THE COMPANY
Susee Hyundai is an authorized Hyundai dealership in Tirunelveli and a part of the renowned Susee Group. The Susee Group is a diversified business conglomerate with interests in automobiles, finance, IT, and BPO services and has been serving customers across Tamil Nadu for over five decades. Founded in 1969, the Group is known for its customer-centric approach, quality service, and strong employee-driven culture.
JOB SUMMARY
We are seeking an experienced and dynamic Service Manager to lead our automobile service department. The ideal candidate will be responsible for ensuring exceptional customer service, managing workshop operations, achieving service revenue targets, and leading a team of technicians and service advisors while maintaining high standards of quality and efficiency.
JOB DESCRIPTION
Position : Service Manager
Department : Service
Location : Tirunelveli
Qualification : B. E / Diploma in Mechanical Engineering
Exp. : 5+ Years
Salary : Rs. 30000 to Rs. 40000
KEY RESPONSIBILITIES
· Oversee the day-to-day operations of the service department.
· Lead, train, and motivate Service Advisors, Technicians, and Workshop staff.
· Ensure timely delivery of vehicles with high-quality service standards.
· Monitor workshop productivity, efficiency, and technician performance.
· Handle customer concerns and resolve service-related complaints effectively.
· Achieve monthly service revenue, labor sales, and customer satisfaction (CSI) targets.
· Plan and implement strategies to improve workshop profitability.
· Ensure availability and proper utilization of tools, equipment, and manpower.
· Coordinate with the Parts Department to ensure timely availability of spare parts.
· Maintain compliance with manufacturer guidelines, safety standards, and dealership policies.
· Analyze service reports, KPIs, and MIS to improve operational performance.
· Conduct regular team meetings, performance reviews, and skill development programs.
REQUIRED SKILLS
· Strong leadership and team management skills.
· Excellent customer relationship management.
· Workshop operations and process management.
· Knowledge of automobile diagnostics and repair procedures.
· Target-oriented with strong analytical skills.
· Excellent communication and problem-solving abilities.
· Proficiency in MS Excel, MS Office, and Dealer Management Systems (DMS).
SEND RESUME TO :
6384058125
[email protected]
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
