Key Responsibilities:
- Lead and manage the overall service department operations
- Develop and implement strategies to improve service quality and customer satisfaction
- Monitor service KPIs, team productivity, and operational performance
- Handle customer escalations and ensure timely issue resolution
- Coordinate with internal departments to ensure smooth workflow and communication
- Train, mentor, and motivate service team members for better performance
- Ensure adherence to company policies, safety standards, and service procedures
- Prepare service reports, performance analysis, and operational updates for management
- Manage service budgets, resource planning, and cost optimization
- Build strong relationships with clients and maintain long-term customer engagement
Candidate Requirements:
- Bachelor’s degree in Engineering, Management, or related field
- Minimum 5–10 years of experience in service operations or service management
- Proven leadership experience in handling service teams
- Strong communication, interpersonal, and problem-solving skills
- Ability to manage multiple tasks and work under pressure
- Good knowledge of customer service practices and operational processes
- Proficiency in MS Office, reporting tools, and service management systems
- Strong decision-making and team coordination abilities
Preferred Skills:
- Customer-centric approach with strong relationship management skills
- Strategic thinking and operational planning capabilities
- Experience in process improvement and service efficiency enhancement
- Ability to handle critical situations and customer escalations professionally
- Strong analytical and organizational skills
Pay: ₹50,000.00 - ₹80,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
