Job Title: Key Account Manager
Location: Delhi
Employment Type: Full-Time
Job Summary:
We are seeking a dynamic and proactive Key Account Manager to support our outreach and follow-up for institutional and industrial clients. You will work closely with senior leadership to manage pipelines, engage prospective clients and drive follow-through. Should be open to travel as and when required.
Key Responsibilities:
- Develop and nurture long-term relationships with key clients, acting as the main point of contact.
- Understand client business needs and propose customized solutions to meet their objectives.
- Identify growth opportunities within assigned accounts to drive revenue.
- Prepare and deliver strategic presentations, proposals, and account reviews.
- Collaborate with internal teams (e.g., product, operations, marketing) to ensure client needs are met effectively and efficiently.
- Monitor account performance metrics and take proactive steps to improve client satisfaction.
- Resolve any issues or conflicts with clients promptly and professionally.
- Maintain up-to-date knowledge of industry trends, market activity, and competitors.
- Ensure timely invoicing, collections, and contract renewals for assigned accounts.
Key Performance Indicators (KPIs):
· Engage with clients via phone, email, and LinkedIn
- Work on existing clients for annual engagements, repeat business and referrals.
- Client retention and satisfaction score
- Number of upsell/cross-sell opportunities closed
- Timely reporting and account status updates
- Effective resolution of client issues
Qualifications & Skills:
- Bachelor's/Master's degree in Business, Marketing, or a related field.
- 3-4 years of experience in Business Development or B2B client-facing roles.
- Proven track record of meeting or exceeding sales targets.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple accounts and prioritize effectively.
- Proficiency in CRM tools and MS Office Suite.
Job Type: Full-time
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Education:
Experience:
- Project management: 2 years (Required)
Work Location: In person
