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Ensure all guests receive a warm and professional welcome in line with Holiday Inn Express brand standards.
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Handle guest complaints, requests, and service recovery promptly and effectively.
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Monitor guest satisfaction and take corrective actions where necessary.
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Assist VIP guests and ensure special requests are fulfilled.
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Supervise hotel operations during assigned shifts, including Front Office, Housekeeping, Engineering, and Food & Beverage areas.
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Ensure smooth coordination between departments to deliver a seamless guest experience.
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Conduct regular inspections of guest areas and back-of-house areas to maintain cleanliness, safety, and brand standards.
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Monitor room inventory, occupancy, and operational requirements.
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Support, guide, and motivate team members during shifts.
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Ensure team members comply with company policies, grooming standards, and service procedures.
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Conduct shift briefings and communicate important operational updates.
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Monitor daily revenue opportunities and support upselling initiatives.
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Ensure proper cash handling and compliance with financial procedures.
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Assist in controlling operational costs and minimizing wastage.
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Ensure compliance with IHG policies, local regulations, fire and life safety procedures.
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Respond effectively to emergencies and incidents.
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Maintain security awareness and safeguard hotel assets.
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Prepare and maintain shift reports and incident reports.
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Follow up on maintenance issues and guest requests.
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Coordinate with department heads regarding operational matters and guest feedback.
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Bachelor's degree or Diploma in Hotel Management or related field.
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Minimum 3–5 years of hotel operations experience, preferably in Front Office.
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Previous supervisory experience in a branded hotel is preferred.
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Good communication and interpersonal skills.
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Proficiency in hotel management systems and Microsoft Office.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
