Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Cloud Financials General Ledger
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous engagement with complex system environments, ensuring that business processes remain uninterrupted and efficient through diligent problem-solving and system monitoring.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and enhance system performance.
- Mentor junior team members to support their professional growth and improve overall team capability.
- Continuously evaluate system processes to recommend improvements that increase reliability and efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Financials General Ledger.
- Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
- Experience with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to diverse stakeholders.
- Familiarity with business process workflows related to financial systems.
- Capability to work collaboratively in a multi-disciplinary team environment.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Cloud Financials General Ledger.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
