Manage end‑to‑end macOS device lifecycle using JAMF Pro , including enrollment, configuration, patching, and decommissioning Design and maintain Configuration Profiles for FileVault encryption, security controls, system settings, and compliance enforcementImplement and support Apple Business Manager (ABM) –based device provisioning and enterprise enrollment workflowsPackage, deploy, and maintain macOS applications using JAMF Policies and Self Service Patch Management & Compliance Own JAMF Patch Management for macOS and third‑party applications to ensure security and OS complianceEnsure macOS endpoints meet enterprise security baselines and audit readiness requirementsMonitor device compliance and proactively remediate gaps through policies and scripts Security & Integration Integrate JAMF with Azure AD / Entra ID and related identity platforms where applicableSupport endpoint security implementations including FileVault, endpoint protection tooling, and baseline enforcement Collaborate with Security teams on vulnerability, compliance, and audit initiatives Operations & Support Provide L2/L3 support for macOS endpoint incidents and requests via ServiceNow Troubleshoot device enrollment, application, and configuration issues across enterprise macOS fleets Support escalations from Service Desk and end‑user teams in global operations Documentation & Collaboration Create and maintain technical documentation, SOPs, and knowledge articles for JAMF operationsWork closely with Endpoint Engineering, Intune/SCCM teams, and Infrastructure teams to ensure consistent endpoint experience
