Job Title: Client Service Coordinator (Manufacturing Industry)
Location: A-44 Naraina Industrial Area Phase -1,
Experience: Minimum 3 Years (Manufacturing Industry Preferred)
Employment Type: Full-Time
Job Summary
We are looking for an experienced Client Service Coordinator to manage client communication, coordinate with internal departments, and ensure timely execution of projects and orders. The ideal candidate should have experience in a manufacturing environment and possess strong coordination, communication, and problem-solving skills.
Key Responsibilities
- Act as the primary point of contact for clients regarding orders, project status, and service requests.
- Coordinate with Production, Sales, Dispatch, Procurement, and Accounts teams for smooth order execution.
- Monitor order progress and provide regular updates to clients.
- Handle client inquiries, complaints, and service-related issues professionally.
- Ensure timely delivery of products and services as per client requirements.
- Prepare and maintain MIS reports, order status reports, and client records.
- Follow up with clients for approvals, documentation, and feedback.
- Coordinate site visits, installations, and project execution activities when required.
- Maintain strong client relationships and ensure customer satisfaction.
- Support management in achieving operational and customer service objectives.
Required Skills
- Excellent verbal and written communication skills.
- Strong coordination and follow-up abilities.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to handle multiple tasks and work under deadlines.
- Good problem-solving and interpersonal skills.
Qualifications
- Graduate in any discipline.
- Minimum 3 years of experience in Client Servicing, Customer Support, Project Coordination, or Order Management within a Manufacturing Industry.
- Experience in signage, fabrication, retail fixtures, furniture manufacturing, engineering, or related industries will be an added advantage.
Benefits
- Competitive salary package.
- Career growth opportunities.
- Professional work environment.
Interested candidates can apply with their updated resume.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
