Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,”
Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally. What sets Lohono Stays apart is its end-to-end hospitality service, which includes:
✔ Curated luxury homes with world-class design and amenities
✔ 24x7 concierge services for personalized experiences
✔ Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay
✔ Event hosting and celebration planning in bespoke settings Lohono Stays is part of the
Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.
For more information visit www.lohono.com
Designation: Sr. Exe/Exe- GR
Lohono Stays Dept: Rentals & Hospitality
Sub Dept: Guest Relations
Location: Coonoor
Key Responsibilities:
- Review arrival lists and ensure personalized guest welcome.
- Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfaction.
- Assist in preparing welcome kits (e.g., room service menus, local area information).
- Provide guests with information about amenities, venues, and services.
- Build rapport with guests and anticipate their needs proactively.
- Assist with guest tasks like confirming travel arrangements or managing special requests.
- Address and resolve guest complaints professionally; escalate complex issues when necessary.
- Maintain accurate records in the guest logbook.
- Ensure compliance with health, hygiene, and service quality standards.
Key Requirements:
Education: Degree in Hospitality Technical Skills:
- Proficient in guest management and hospitality service tools
- Strong command over English (additional languages are a plus)
Personal Traits:
- Customer-oriented, well-presented, and tactful
- Strong communication, interpersonal, and problem-solving skills
- Calm, organized, and composed under pressure
- Patient, energetic, and open-minded personality
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per month
Application Question(s):
- Mention your highest qualification in Hospitality.
- How many years of experience you have in Hospitality sector?
- Do you have a valid driving license?
- What is your current CTC?
- What is your expected CTC?
- What is your Notice Period
*
Will you be able to reliably commute or relocate to Coonoor? Mention your current location.
Work Location: In person
