Speak to Employer :
+91 7829912821
About Us:
Rezoni is one of India’s fastest-growing tech accessory startups, known for stylish and protective phone cases loved by thousands across the country. We’re a design-first, customer-obsessed brand dedicated to providing high-quality products and a world-class customer experience.
Website : www.rezoni.com
Instagram : @shoprezoni
About the Role:
We are looking for a Customer Support Executive who can confidently handle customer queries through email, chat, and occasional phone calls. The ideal candidate will have a strong background in e-commerce support and is skilled in resolving issues related to orders, returns, refunds, and product-related queries.
Key Responsibilities:
- Respond to customer queries via email, live chat, and calls, with a primary focus on written communication.
- Handle concerns related to orders, returns, refunds, exchanges, and product information.
- Maintain accurate records of customer interactions and follow up promptly when needed.
- Collaborate with internal teams to ensure timely issue resolution.
- Uphold a high standard of professionalism and empathy in every customer interaction.
Requirements:
- Minimum 1–2 years of experience in customer support, preferably with an e-commerce platform or product-based brand.
- Strong command over email and chat support tools and etiquette.
- Confident in handling calls, though this is a secondary channel.
- Excellent communication skills in English and Hindi.
- Experience with platforms like Shopify, Shiprocket, or Shipway is a significant advantage.
- Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.
Preferred Skills:
- Familiarity with order management systems, logistics platforms, and customer ticketing tools.
- Quick learner with a solution-oriented mindset and a high sense of ownership.
Pay: ₹22,000.00 - ₹42,000.00 per month
Education:
Experience:
- Customer support: 2 years (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: Remote
