We are seeking a dynamic and customer-focused Call Centre Executive to join our growing team. The ideal candidate will have excellent communication skills, a professional attitude, and experience handling international customers.
Key Responsibilities
- Handle inbound and outbound calls with B2B and B2C customers across GCC countries.
- Communicate confidently and professionally in English with customers, suppliers, and business partners.
- Respond to customer inquiries via phone, email, and WhatsApp in a timely manner.
- Build and maintain strong customer relationships by providing exceptional service.
- Understand customer requirements and coordinate with internal teams to ensure prompt resolution.
- Maintain accurate records of customer interactions and follow-ups in the system.
- Meet daily productivity and customer satisfaction targets.
- Work full-time from the office and collaborate effectively with the team.
Requirements
- Minimum 2 years of experience as a Call Centre Executive or Customer Support Executive (mandatory).
- Excellent verbal and written English communication skills.
- Knowledge of Arabic and Hindi will be an added advantage.
- Must be a Graduate or Postgraduate.
- Candidates with a technical educational background are preferred.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Good computer knowledge, including MS excel and email communication.
- Positive attitude, willingness to learn, and customer-centric approach.
Work Details
Employment Type: Full-time
Work Mode: In Person
Working Hours: 10:00 AM – 5:30 PM
Break: 30 minutes
Weekly Off: Sunday
Holiday Calendar: UAE Calendar
Joining: Immediate
If you are passionate about Customer support, possess excellent people management skills, and are looking for an opportunity to grow in a professional environment, we encourage you to apply.
Benefits:Leave encashment
Paid sick time
Paid time off
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
