Reservations Executive
Location: Darjeeling, West Bengal
Job Type: Full-time
Job Summary
LHA Hotels is looking for a detail-oriented and customer-focused Reservations Executive to manage hotel room reservations efficiently. The ideal candidate will handle booking inquiries, maximize room revenue, maintain accurate reservation records, and provide exceptional customer service while coordinating with the Front Office and Sales teams.
Key Responsibilities
- Handle room reservations through phone, email, website, OTAs, and travel agents.
- Process new bookings, modifications, cancellations, and special requests accurately.
- Ensure all reservations are entered correctly into the Property Management System (PMS).
- Respond promptly to guest and travel agent inquiries.
- Coordinate with the Front Office, Housekeeping, and Sales teams to ensure smooth guest arrivals.
- Monitor room availability and optimize occupancy while following hotel pricing policies.
- Prepare daily reservation reports, arrival lists, and occupancy forecasts.
- Maintain corporate, travel agent, and B2B reservation records.
- Assist in managing OTA extranets and rate parity.
- Upsell room categories and hotel services to maximize revenue.
- Verify payment details, booking guarantees, and reservation confirmations.
- Maintain a high level of professionalism and guest satisfaction at all times.
Requirements
- Bachelor's degree or diploma in Hotel Management or a related field.
- 1–3 years of experience in hotel reservations or front office operations.
- Knowledge of hotel PMS (Easy PMS experience is an advantage).
- Familiarity with OTAs such as Booking.com, Expedia, Agoda, and MakeMyTrip.
- Excellent communication and interpersonal skills.
- Good computer knowledge, including MS Office.
- Strong organizational and multitasking abilities.
- Ability to work flexible shifts, including weekends and holidays.
Preferred Skills
- Strong attention to detail.
- Revenue-focused mindset.
- Excellent problem-solving skills.
- Ability to work under pressure.
- Professional telephone etiquette.
- Positive attitude and teamwork.
Benefits
- Competitive salary.
- Career growth opportunities.
- Training and professional development.
- Friendly and supportive work environment.
- Staff meals and other hotel benefits as per company policy.
If you are passionate about hospitality and delivering exceptional guest experiences, we'd love to hear from you. Apply now and become a part of the LHA Hotels team.
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
