The Customer Support Executive is the primary point of contact for customers reaching out over phone, email, and WhatsApp. This role is responsible for responding to customer queries promptly, sharing proforma invoices, booking confirmed orders, and coordinating with the warehouse team to ensure timely dispatch — with the overall goal of keeping every customer satisfied through the order journey.
Key Responsibilities
- Attend to incoming customer communication across phone calls, email, and WhatsApp in a timely and professional manner.
- Understand customer requirements (product, grade, quantity, packing) and respond accurately, referring to product/pricing information as needed.
- Prepare and send proforma invoices to customers as per confirmed pricing and quantities.
- Book confirmed orders in the system accurately, ensuring all order details (product, quantity, price, delivery address, payment terms) are correctly recorded.
- Coordinate with the warehouse team to confirm stock availability and ensure timely packing and dispatch of orders.
- Follow up on order status and proactively update customers on dispatch schedules, delays, or changes.
- Address customer concerns, complaints, or after-sales queries and resolve them promptly, escalating where necessary.
- Build and maintain strong customer relationships to ensure repeat business and overall customer satisfaction.
- Coordinate with accounts/sales team for payment confirmations and outstanding follow-ups where required.
- Maintain courteous, professional communication at all times, representing the company positively.
Required Skills & Qualifications
- Graduate in any discipline; prior experience in customer support, sales coordination, or order processing preferred.
- Good communication skills in Hindi and English (spoken and written); knowledge of Marwari/regional language is a plus.
- Comfortable using email, WhatsApp Business, and basic computer applications (MS Excel, Word).
- Familiarity with Tally is an advantage.
- Strong coordination and follow-up skills to work effectively with warehouse and dispatch teams.
- Patient, customer-first attitude with good problem-solving ability.
- Well organized, detail-oriented, and able to manage multiple customer queries simultaneously.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Work Location: In person
