Senior Associate
Interview Mode: Face-to-face only.
5-day work week, rotational shifts (mostly night shifts as per UK and Australia timings), Cab Facility
Experience Required: Minimum 2–4 years of experience in student support or a similar client/student-facing role
Excellent communication skills (mandatory and non-negotiable)
Experience in customer service environments handling customers through multiple communication channels including face-to-face, phone, email, and social media International customer-facing experience is mandatory
Required Skill Set: Experience in Student Support / Program Coordination within EdTech, Universities, or Academic environments Handling student engagement, retention, and support activities Managing course registration, program administration, and student documentation Responding to student queries through helpdesk/support platforms Coordinating with internal teams and external stakeholders Maintaining student records, MIS reports, and analytics Supporting student recruitment and communication initiatives Experience in process improvement and enhancing student experience Strong communication, stakeholder management, and analytical skills
Pay: Up to ₹600,000.00 per year
Work Location: In person
