Job Description
Job Title: Customer Support Executive (Non-Technical)Job Summary:
We are looking for a proactive and customer-focused Customer Support Executive to join our team. The primary responsibility of this role is to interact with customers after product installation to understand their overall experience, collect feedback on product usability, identify any discrepancies or concerns, and gather suggestions for improvement. The candidate will play a key role in enhancing customer satisfaction by providing valuable customer insights to the internal teams.
Fluency in Hindi, English, Telugu, and Tamil is mandatory, as the role involves communicating with customers across multiple regions.
Key Responsibilities:
- Conduct outbound calls to customers to collect feedback on product usage and overall experience.
- Understand customer satisfaction levels and identify any issues or challenges faced while using the product.
- Gather feedback regarding product usability, performance, reliability, and ease of use.
- Record customer complaints, discrepancies, and suggestions for product improvement accurately.
- Prepare detailed feedback reports and share actionable insights with the concerned departments.
- Maintain accurate records of customer interactions, feedback, and follow-up actions.
- Coordinate with internal teams to ensure customer concerns are communicated effectively.
- Follow up with customers, whenever required, to ensure concerns have been addressed.
- Build positive relationships with customers through professional and courteous communication.
- Meet daily and weekly customer interaction and reporting targets.
Qualifications & Skills:
- Any Bachelor's Degree or Diploma (Freshers are welcome to apply).
- Excellent verbal and written communication skills.
- Mandatory proficiency in Hindi, English, Telugu, and Tamil.
- Strong listening and interpersonal skills.
- Good documentation and report preparation skills.
- Basic knowledge of MS Excel, MS Word, and email communication.
- Customer-focused approach with a positive attitude.
- Ability to handle customer conversations professionally and empathetically.
Competencies:
- Excellent communication and active listening skills.
- Strong analytical and observation skills.
- Attention to detail while documenting customer feedback.
- Problem identification and reporting ability.
- Time management and organizational skills.
- Ability to work independently as well as collaboratively within a team.
- Adaptability and willingness to learn.
Benefits:
- Comprehensive training and onboarding.
- Opportunity to build a career in the healthcare technology industry.
- Exposure to customer experience and product improvement processes.
- Competitive salary and career growth opportunities.
- Supportive and collaborative work environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- When can you join?
- Do you have 2-wheeler to commute to office?
- Last drawn salary?
- Expected Salary?
Language:
- English, Hindi, Tamil and Telugu (Required)
Location:
- Madipakkam, Chennai, Tamil Nadu (Required)
Work Location: In person
