- Audit calls/emails per sampling plan; evaluate business, compliance and customer critical parameters
- Document defects and provide agent-level feedback; track CAPA closure
- Participate in calibrations with QA/Operations/Training
- Publish quality MIS; flag trends and risk areas
- Quality scorecards, error taxonomies and rating guidelines
- Compliance checks (authentication, disclosures, documentation)
- Customer experience drivers and NPS behaviors
Job Function
BUSINESS PROCESS SERVICES
Desired Skills
Customer Service | Internal Auditing
Desired Candidate Profile
Qualifications : BACHELOR OF BUSINESS ADMINISTRATION
