Job DescriptionCompany: EVERGO Tours
Location: Ramanattukara, Kozhikode, Kerala
Employment Type: Full-Time | Work from Office
About EVERGO Tours
EVERGO Tours serves as the operational support office of the Wordcraft Group of Companies (UAE), a well-established business group with expertise across legal translation, PRO services, travel and tourism, business setup, education, and childcare services.
Operating from our office in Ramanattukara, Kerala, our team provides comprehensive backend support to the group's UAE operations by managing customer interactions, administrative processes, documentation, coordination, and various operational functions.
Position Overview
We are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to become part of our growing team.
In this role, you will act as the first point of contact for customers by responding to enquiries, providing service information, coordinating with internal departments, and ensuring customers receive timely assistance throughout the service process. You will also support day-to-day operational activities whenever required.
Key Responsibilities
- Handle customer enquiries through telephone, WhatsApp, email, and other communication channels in a professional and timely manner.
- Guide customers by explaining services, procedures, documentation requirements, and next steps.
- Make and receive customer calls for enquiries, follow-ups, confirmations, and service updates.
- Maintain accurate customer information and service records in the company's CRM system and internal databases.
- Coordinate with internal departments including operations, translation, administration, marketing, and other business units to facilitate smooth service delivery.
- Follow up with customers regarding pending documents, payments, appointments, and service progress.
- Monitor open enquiries and ensure all customer requests are resolved within the expected timeframe.
- Provide administrative and operational support whenever assigned by management.
- Maintain confidentiality while handling customer information and company records.
- Deliver a positive customer experience through courteous and solution-oriented communication.
- Escalate complex issues to the relevant department whenever necessary.
- Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.
- Carry out additional responsibilities assigned by management based on operational requirements.
Candidate Requirements
- Prior experience in customer service, customer support, client coordination, telesales, or call centre operations is preferred.
- Fresh graduates and candidates with excellent communication skills are encouraged to apply.
- Strong spoken and written English communication skills are essential.
- Knowledge of Arabic, Malayalam, or Hindi will be considered an added advantage.
- Excellent interpersonal and customer relationship management abilities.
- Confidence in communicating with customers through phone calls and digital communication platforms.
- Good listening skills with the ability to resolve customer concerns effectively.
- Ability to multitask, organise work efficiently, and manage follow-ups.
- Basic proficiency in Microsoft Office, email correspondence, CRM software, and digital workplace tools.
- Positive attitude, willingness to learn, and ability to work effectively within a team.
- Responsible, punctual, adaptable, and capable of working in a dynamic work environment.
What We Offer
- Attractive monthly salary with performance-based incentives.
- Opportunity to build your career with a growing UAE-based business group.
- Exposure to multiple industries including legal translation, travel & tourism, business setup, education, and professional services.
- Friendly, supportive, and collaborative work environment.
- Comprehensive on-the-job training and continuous learning opportunities.
- Excellent prospects for career advancement and professional development.
Job Location
EVERGO Tours – Backend Operations Office
Parammal, Ramanattukara, Kozhikode, Kerala
Employment Type
Full-Time | Work from Office
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- Are you able to join immediately ?
- Can you deal with the customers in english
Work Location: In person
