A Client Relationship Manager (CRM) builds and maintains strong, long-term relationships with clients, ensuring high satisfaction, retention, and service quality. They act as the primary point of contact, managing portfolios, resolving issues, and identifying opportunities to upsell or expand service offerings. They require strong communication, negotiation, and analytical skills to understand client needs and align them with company goals.
Key Responsibilities
- Client Retention:Acting as the main liaison to ensure satisfaction, thereby fostering loyalty.
- Relationship Building:Developing personalized, long-term partnerships with key stakeholders.
- Problem Solving:Addressing complaints or issues by collaborating with internal teams to provide solutions.
- Sales and Growth:Identifying opportunities for upselling or expanding services, often working with account management or sales teams.
- Strategy Development:Analyzing client needs and industry trends to create tailored strategies.
Required Skills and Qualifications
- Communication:Exceptional written and verbal communication skills are crucial for managing client expectations.
- Interpersonal Skills:Ability to build trust, rapport, and maintain positive, long-term connections with clients.
- Business Acumen:Understanding of business strategy, industry trends, and the ability to identify growth opportunities.
- Proficiency in Tools likeMS Office (Word, Excel, PowerPoint).
- Experience: 5+ years prior experience in client servicing, account management, or a related field.
Brief Introduction to ONS:ONS Equipment Pvt. Ltd., based in Bangalore, specializes in sales and supply of innovative, highly efficient, imported equipment with State-of-the-art technology used in maintenance of Roads & Highways, such as for filling of potholes, repairing rutted portions of Roads and Highways, sweeping the roads, etc and we cater to Municipalities, Corporations, Contractors and Concessionaires across India.
You may refer our website www.onsequipment.com for more information on our Company.
Job Type: Full-time
Pay: ₹55,611.67 - ₹98,214.44 per month
Application Question(s):
- What is your present salary?
- What is your Notice Period?
- Which Industry is your maximum experience in?
- Pls upload resume with a photo
Education:
Experience:
Language:
- which all languages? (Preferred)
Willingness to travel:
Work Location: On the road
