HOTEL ROOMS
Reports To: General Manager / Corporate GM
Key Responsibilities
- Manage the day-to-day hotel rooms operations.
- Supervise Front Office, Reception and Housekeeping teams.
- Monitor room occupancy, sales, revenue and booking conversion.
- Manage OTA bookings, PMS and Channel Manager.
- Ensure rooms are clean, ready and available on time.
- Handle guest complaints and service issues effectively.
- Monitor staff attendance, discipline, performance and duty schedules.
- Ensure proper implementation of SOPs and service standards.
- Control operational expenses and minimize wastage.
- Prepare and submit daily operational, sales and occupancy reports.
- Coordinate with maintenance and other departments.
- Take responsibility for achieving occupancy, revenue and guest satisfaction targets.
Key Performance Areas (KPI)
Occupancy | Room Revenue | Sales Conversion | Guest Satisfaction | Staff Productivity | Cost Control | Online Reviews | SOP Compliance
Required Skills
Leadership | Guest Handling | Sales | Team Management | PMS/OTA Knowledge | Communication | Problem Solving | Reporting
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
