Position: Customer Support Executive
Duty Time: 10 hours per day
Salary: Fixed ₹20,000 per month (based on experience)
Location: Work from home
Key Responsibilities:
Customer Interaction & Support:
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Understand customer needs and provide appropriate solutions.
- Communicate effectively to resolve complaints and provide product/service information.
- Maintain accurate records of customer interactions and transactions.
Troubleshooting & Problem Solving:
- Diagnose and resolve technical issues or service-related problems.
- Provide guidance on product setup and usage.
- Escalate unresolved issues to appropriate internal teams.
Documentation & Reporting:
- Document customer interactions and maintain comprehensive case records.
- Prepare and present reports on customer support activities and trends.
- Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.
Training & Development:
- Assist in training new support staff on company policies and product knowledge.
- Stay updated with new product features and industry trends.
- Participate in continuous training sessions to enhance skills.
Policy Adherence:
- Ensure all customer interactions comply with company policies and standards.
- Uphold data privacy regulations and safeguard customer information.
Requirements:
- Education: Bachelor's degree preferred.
- Experience: Minimum 2 years in customer support or a customer-facing role.
- Skills:
- Strong communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations.
- Proficiency with CRM software and other customer service tools.
Shifts:
- Candidates must be flexible to work in morning and evening shifts as per business needs.
Perks and Benefits:
- Fixed salary based on experience.
- Work-from-home flexibility.
- Leadership role with career growth opportunities.
Application Process:
Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV
Job Type: Full-time
We accept cvs like Live chat executive, Customer support, chat process ,customer support executive
Pay: From ₹20,000.00 per month
Application Question(s):
- Are you willing to work 10 hours of duty ?
- Do you have laptop and wifi connection?
- Why do you prefer work from home?
Language:
Work Location: Remote
