Job Description – Operations Manager – Social Media Insights & Analytics
About Us
AGR is a specialist research, analytics, and advisory firm that helps our clients with custom knowledge solutions to identify and realize global market growth opportunities, partnerships, and potential
investments. We also have a social media insights and analytics practice delivering data-driven intelligence to brands, agencies, and enterprises globally. Our solutions help organizations decode digital conversations, measure brand perception, track competitors, and generate actionable consumer insights.
Website - www.agrknowledge.com Email: [email protected]
Role Overview
We are seeking an experienced and highly organized Senior Operations Manager to lead client delivery, operational excellence, and team management within our social media insights practice. This role is critical to ensuring seamless execution of client mandates — from social listening and analytics reporting to response management and client relationship development. The ideal candidate will have strong operational discipline, experience managing cross-functional teams, and the ability to handle multiple projects while maintaining high standards of quality and timeliness.
The team is expanding and is actively looking for passionate individuals to join the growth story.
1.Role : Senior Operations Manager – Social Media Insights & Analytics
2. Qualification : MBA
3.Experience : 6+ Years (preferred in digital insights / analytics / research environment)
4.Location : Mumbai (Hybrid)
5.RM : Leadership Team
6.
Candidate Industry : Market research, consulting, research and information, KPOs.
7. Responsibilities:
➢Cient Relations & Development
- Act as the primary operational point of contact for key clients.
- Build strong client relationships and ensure high levels of satisfaction and retention.
- Understand client objectives and translate them into clear internal briefs and delivery plans.
- Identify opportunities for account growth and service enhancement.
➢Delivery & Reporting Excellence
- Oversee timely and accurate delivery of social media insights, analytics dashboards, and research reports.
- Ensure quality control across all client deliverables.
- Monitor performance metrics, insights quality, and actionable output standards.
- Coordinate with analytics and research teams to ensure consistency and depth in reporting.
➢Process Implementation & Management
- Develop and implement standardized processes for social listening, data analysis, reporting, and response management.
- Improve operational workflows to enhance efficiency and scalability.
- Establish quality assurance frameworks and documentation standards.
- Ensure adherence to timelines and service-level expectations.
➢Team Leadership & Project Management
- Manage and mentor insights analysts, reporting teams, and response management teams.
- Allocate resources effectively across multiple client projects.
- Drive accountability, productivity, and professional development within the team.
- Foster a culture of ownership, collaboration, and continuous improvement.
➢Multi-Project Oversight
- Oversee multiple concurrent client engagements.
- Prioritize tasks and manage shifting deadlines in a dynamic environment.
- Proactively identify risks and implement mitigation strategies.
Required Qualifications & Experience
a.Preferably 6+ years of experience in operations, client servicing, or delivery management within:
➢Social media insights
➢Social listening
➢Digital analytics
➢Market research
➢Consumer intelligence
b.Proven experience managing teams and client accounts.
c.Strong understanding of social listening tools, analytics methodologies, and reporting frameworks.
d.Experience building or optimizing operational processes.
e.Ability to manage multiple projects simultaneously with high attention to detail.
f.Strong communication and stakeholder management skills.
Preferred Profile
a.Experience working with global clients.
b.Strong analytical mindset with business acumen.
c.Comfortable working in fast-paced, growth-oriented environments.
d.High level of ownership and accountability.
e.Solution-oriented approach with strong problem-solving capabilities.
Key Competencies
a.Operational excellence
b.Client relationship management
c.Team leadership
d.Process design & optimization
e.Quality assurance
f.Time and project management
Personal Attributes:
a.Ability to work against tight deadlines.
b.Ability to work on unstructured projects somewhat independently.
c.Proficiency in MS Excel, MS Word, and MS PowerPoint.
d.Expertise, or great comfort with numbers.
e.Working knowledge of various statistical tools will be an added advantage.
f.Foreign Language Proficiency will be an added advantage
