Job Title: MuleSoft Production Support Engineer
Experience:3–8 Years
Location: Hyderabad / Pune
Company Overview
Elevate Talent Partners is a specialized staffing and leadership consulting firm focused on mid-to-senior-level hiring across Technology, Digital, and Leadership roles. We help organizations streamline talent acquisition and workforce operations for optimal efficiency and business performance.
Job Summary
We are seeking a skilled MuleSoft Production Support Engineer to support and maintain enterprise integration solutions built on the MuleSoft Anypoint Platform. The ideal candidate will have strong troubleshooting and debugging capabilities, experience with production support activities, and hands-on knowledge of monitoring tools, CI/CD deployments, and ServiceNow. The role requires participation in weekend on-call support on a rotational basis to ensure high availability and reliability of critical business applications.
Key Responsibilities
- Provide L2/L3 production support for MuleSoft applications and APIs.
- Monitor production environments, identify issues proactively, and ensure timely resolution.
- Troubleshoot integration failures, API issues, and performance bottlenecks.
- Analyse application logs and perform root cause analysis for production incidents.
- Manage incident, problem, and change requests through ServiceNow.
- Support CI/CD deployments and release activities across environments.
- Work closely with development, infrastructure, and business teams to resolve production issues.
- Manage SSL certificates, certificate renewals, and secure communication configurations.
- Ensure adherence to SLAs by responding to production incidents within defined timelines.
- Participate in weekend and after-hours on-call support on a rotational basis.
- Maintain operational documentation, runbooks, and knowledge base articles.
Required Skills
- Strong experience in MuleSoft Anypoint Platform production support.
- Hands-on experience in debugging and troubleshooting MuleSoft integrations.
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, ELK, or similar.
- Experience with CI/CD tools such as Jenkins, Azure DevOps, GitLab CI, or similar.
- Good working knowledge of ServiceNow for incident and change management.
- Strong understanding of SSL/TLS, certificates, keystores, and truststores.
- Knowledge of REST APIs, SOAP Web Services, and API lifecycle management.
- Experience with log analysis and performance monitoring.
- Familiarity with Linux/Unix environments and basic shell scripting.
- Strong communication, analytical, and problem-solving skills.
Preferred Qualifications
- MuleSoft Anypoint Platform Certification is an added advantage.
- Exposure to cloud platforms such as AWS, Azure, or GCP is preferred.
- Experience working in Agile/Scrum environments.
- Knowledge of API security, OAuth, JWT, and API gateways is desirable.
Soft Skills
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong stakeholder management and collaboration skills.
Flexible to work in rotational shifts and weekend on-call support
Pay: ₹11,303.08 - ₹250,000.00 per year
Work Location: In person
