Job Description: Customer Support - Executive
About the Company:
Shftx Tech Private Limited is a leading electronics brand known for delivering high-quality, innovative
consumer tech products. Ranked among the top sellers on Amazon and Flipkart, we specialize in
smart gadgets and accessories that enhance everyday life. With a strong focus on customer
satisfaction, cutting-edge technology, and sustainable practices, we are committed to shaping the
future of electronics through continuous innovation.
About the Role:
Join ShftX’s Customer Support Team, where you’ll play a key role in ensuring a seamless and
delightful experience for our customers. As a Customer Support Executive, you will handle inquiries
across multiple channels, resolve issues efficiently, and contribute to building strong customer
relationships.
This role offers an exciting opportunity to work in a fast-paced, customer-centric environment,
supporting ShftX’s mission to deliver innovative technology products with exceptional service. If you
are passionate about problem-solving, communication, and creating positive customer experiences,
this role is the perfect opportunity to grow your career with ShftX.
Key Responsibilities:
Customer Interaction:
● Respond to customer inquiries via phone, email, chat, or social media with professionalism
and empathy.
● Deliver prompt, clear, and accurate information while maintaining a positive customer
experience.
Issue Resolution:
● Investigate customer issues, identify root causes, and provide effective, timely solutions.
● Coordinate with internal teams to ensure smooth and quick problem resolution.
Product Knowledge:
● Maintain up-to-date knowledge of company products, policies, and procedures.
● Use this understanding to guide customers effectively and accurately.
Documentation & Reporting:
● Record customer interactions, feedback, and resolutions accurately within the CRM system.
● Prepare daily/weekly summaries and reports for process improvement.
Escalation Handling:
● Identify complex or high-impact cases and escalate them appropriately to senior staff or
relevant departments.
Customer Satisfaction & Retention:
● Monitor customer satisfaction metrics and contribute to initiatives that improve loyalty and
retention.
● Proactively follow up with customers to ensure issue resolution and satisfaction.
Team Collaboration & Feedback:
● Work closely with the operations, logistics, and product teams to ensure a consistent
customer experience.
● Share insights and customer feedback to help enhance service quality and product
performance.
Qualifications and Skills:
Education: Bachelor’s degree preferred (any discipline) or 0–2 years of experience in a customer
service, support, or helpdesk role. MBA Freshers with strong communication skills are encouraged to
apply.
Core Skills:
● Strong verbal and written communication skills with the ability to clearly explain technical or
complex information.
● Excellent analytical skills with the ability to troubleshoot and resolve issues quickly and
effectively.
● Ability to handle multiple tasks simultaneously while maintaining attention to detail.
● Friendly, approachable, and able to build relationships with customers.
● Ability to remain calm and patient in stressful situations while addressing customer concerns.
● Strong organizational skills with the ability to manage time effectively and meet deadlines.
What We Offer:
● Opportunity to work in a customer-focused, tech-driven environment.
● Continuous learning and skill development within a growing brand.
● Collaborative and supportive team culture.
● Exposure to fast-paced, high-impact customer experience operations.
Pay: ₹10,398.56 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
