Job Description
Adoption & Change Manager (Riyadh, Saudi Arabia)
Position Title - Adoption & Change Manager
Department - Change Management / Digital Adoption
Reports To - Programme / Project Manager
Coordinates With - Delivery Manager; UX/Design Lead; Project Manager; Internal
Communications
Location - Onsite at client premises (Riyadh, Saudi Arabia)
Engagement Type - Full-time, aligned to project or programme duration
Methodology - Prosci ADKAR® - framework for all change activities
ROLE PURPOSE
The Adoption & Change Manager is accountable for the people-side of change across the organisation’s digital
platforms, tools, and process rollouts. The role applies the Prosci ADKAR® model (Awareness, Desire, Knowledge, Ability, Reinforcement) as the mandatory structuring framework for every adoption initiative, ensuring stakeholders move from awareness of a change through to sustained, reinforced adoption. This is a hands-on delivery role, not a purely advisory one: the Adoption & Change Manager builds the campaigns, writes the content, runs the sessions, and owns the adoption metrics.
KEY RESPONSIBILITIES
1. Change Strategy & Planning (ADKAR Foundation)
- Own the end-to-end change management strategy for each platform rollout, structured explicitly around the five ADKAR building blocks.
- Conduct change impact assessments and stakeholder readiness diagnostics prior to each release.
- Translate ADKAR diagnostics into phased adoption campaigns (Teaser, Launch, Sustain, Milestone) aligned to programme delivery timelines.
- Maintain an ADKAR gap analysis per stakeholder group and adjust interventions where barrier points are identified.
2. Awareness & Desire
- Design and execute communication plans, newsletters, and awareness campaigns introducing upcoming changes and their rationale.
- Partner with the Internal Communications team to align messaging, tone, and channel selection.
- Run targeted engagement sessions with sponsors, business owners, and department leads to build visible buy-in and address resistance.
- Develop sponsor talking points and cascade materials to support leader-led change messaging.
3. Knowledge & Ability
- Design training curricula, quick-reference guides, and enablement content for the platforms and tools being rolled out.
- Coordinate hands-on training sessions, office hours, and a network of platform champions across business departments.
- Track training completion, competency milestones, and knowledge-check outcomes; close gaps with targeted follow-up.
- Ensure enablement content is scoped to actual user workflows, not generic feature walkthroughs.
4. Reinforcement & Sustainment
- Establish feedback loops, usage analytics, and adoption dashboards to monitor post-launch behaviour.
- Define, track, and report adoption KPIs and success metrics against agreed targets.
- Design sustainment and corrective-action plans where adoption lags expectations, including refresher interventions.
- Recognise and communicate early adoption wins to reinforce continued usage.
5. Stakeholder & Governance Alignment
- Maintain the Stakeholder Register and Communication Plan in the approved PMO templates.
- Report adoption progress within the periodic PMO status report (key updates and upcoming deliverables).
- Log adoption-related risks and issues into the RAID Register and escalate through the Programme /Project Manager.
- Route all reporting through the agreed governance chain, consistent with the programme’s communication protocol.
ADKAR APPLICATION ACROSS THE ROLE
Awareness - Communication plans, newsletters, town halls explaining the why behind the change
Desire - Sponsor engagement, resistance management, incentive alignment
Knowledge - Training curricula, user guides, workshops, knowledge checks
Ability - Hands-on coaching, office hours, champion network, workflow support
Reinforcement - Usage analytics, feedback loops, recognition, corrective sustainment plans
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Business, Organizational Psychology, Communications, or a related field.
- Prosci ADKAR® Certification (or equivalent Prosci Change Management Certification) — preferred.
- Minimum 5 years’ experience in organisational change management, ideally within digital, technology, or data transformation programmes.
- Demonstrable track record applying ADKAR (or a comparably structured model) end-to-end on at least one enterprise rollout, not just classroom familiarity.
- Experience working with large enterprise or public-sector clients is an advantage.
SKILLS & COMPETENCIES
- Deep, practitioner-level fluency in the ADKAR model - able to diagnose barrier points and select the correct intervention per phase.
- Strong stakeholder management and executive-level communication, written and verbal.
- Confident designing and facilitating training and engagement sessions for non-technical business audiences.
- Working familiarity with enterprise digital-adoption platforms (e.g., SharePoint, Power Apps, ServiceNow, or equivalent).
- Data-driven mindset — comfortable defining adoption KPIs and reading usage dashboards to inform sustainment decisions.
- Structured, PMO-compatible working style — comfortable operating within RAID logs, status reporting cycles, and governance protocols.
WHAT SUCCESS LOOKS LIKE
- Each platform launch shows measurable movement across all five ADKAR stages, not just a one-time awareness push.
- Adoption KPIs (active usage, training completion, champion engagement) are tracked, reported, and trending upward post-launch.
- Sponsors and business owners are visibly engaged and reinforcing the change through their own channels.
- Adoption risks are surfaced early through the RAID Register rather than discovered post-launch.
Location - Riyadh, Saudi Arabia
Interested candidates please share your updated resumes to [email protected]
Application Question(s):
- How many years of experience do you have working as a ACM ?
- What is your notice period ?
- Are you willing to relocate to Riyadh, Saudi Arabia ?
Work Location: In person
