Roles & Responsibilities
- Provide technical support for desktops, laptops, and peripherals.
- Troubleshoot hardware and software issues.
- Install, configure, and upgrade systems and applications.
- Adhere to defined Service Level Agreements (SLA) for incident response and resolution.
- Ensure timely closure of tickets within SLA timelines.
- Escalate unresolved issues to higher-level support teams.
- Maintain proper documentation of incidents and resolutions.
- Configure and troubleshoot Outlook email accounts.
- Resolve issues related to sending/receiving emails.
- Manage PST/OST files, mailbox issues, and email backups.
- Troubleshoot calendar, meeting, and sync issues.
- Support Microsoft 365 (O365) applications (Outlook, Teams, OneDrive, SharePoint).
- User account creation, password reset, and access management.
- Troubleshoot login and license-related issues.
- Basic administration of the O365 portal.
- Install and configure network/local printers.
- Troubleshoot printer issues (paper jam, connectivity, driver issues).
- Manage printer queues and user access.
- Diagnose and resolve hardware issues (RAM, HDD, motherboard, etc.).
- Perform basic network troubleshooting (LAN, Wi-Fi, IP configuration, DNS).
- Perform cable management and patching.
- Work on ITSM tools (ServiceNow, Remedy, Freshservice, etc.).
- Log, track, and update incidents and service requests.
- Install antivirus and ensure systems are secure.
- Apply OS patches and updates.
- Support VPN and remote access tools.
Required Skills & Knowledge
- Knowledge of Windows OS (Windows 10/11).
- Basic networking (IP, DNS, DHCP).
- Hands-on experience with Outlook & Microsoft 365 (O365).
- Good troubleshooting and communication skills.
- Knowledge of ticketing tools.
- Domain joining.
- User creation.
Pay: ₹23,000.00 - ₹28,000.00 per month
Work Location: In person
