Assistant Manager -Customer service & B2B Inventory

Job details

Role Summary:

A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention.

Roles and Responsibility:

Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries.
Track customer interactions and follow-ups.
Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies
Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries
Experience in processing orders for variety of products in a timely and accurate manner
Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team
Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness
Monitor OTIF and drive for improvement
Timely resolution of customer complaints and discrepancies

Requirements: