We are looking for Customer Relation manager for our luxury Project in Worli. Responsibilities-: Preferably Gujrati speaking.
- Overall in charge of customer satisfaction and collections post-sales for the assigned customer database
- Ensure collections follow ups / receivables/Registrations are as per company norms and within the specified TAT’s.
- Responsible for Customer Satisfaction and high service quality standards and query resolution within specified TATs,
- Maintaining updated customer database/files. Coordinate with banks for home loans for customers and timely disbursements thereafter.
- Timely & accurate MIS reports to be maintained for the assigned customer database.
- Responsible to respond/ clarify the customer request/ complaint/query over call, email, in person meeting.
- Manage the entire post sales customer lifecycle management activities.
- Handling possession & handover formalities to the end consumer with highest level of Customer satisfaction.
- Responsible as the customer's one point of contact for overall project related issues.
- Inter-departmental liaison with internal stakeholders to ensure timely and appropriate resolution of customer queries.
- Responsible for ensuring a hassle-free registration for the customer. Monthly project progress to be updated to the customers.
- Raising and sending of timely demands, payment receipts, agreement, reminders etc to the assigned customer database.
- Ensuring low complaint escalation and customer cancellation percentages. Maintaining a high (90%-100%) level of revenue assurance from assigned projects.
Job Type: Full-time
Pay: ₹65,000.00 - ₹80,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
