Allo Health is India’s largest chain of sexual health clinics, operating over 45+ clinics nationwide. Our mission is to transform sexual healthcare through expert medical consultations, empathetic therapy, modern diagnostics, and technology-driven patient care. We are committed to building an accessible, stigma-free, and high-quality clinical ecosystem across major urban centers.
We are seeking a hands-on, highly dependable, and proactive leader for the position of (Senior PRM) Cluster Lead. In this role, you will be directly responsible for supervising daily operations across a cluster of 3 to 4 Allo Health clinics in Bengaluru.
You will serve as the vital link between ground-level clinical staff (Patient Care Coordinators - PCCs) and regional leadership. If you thrive in fast-paced operational environments, enjoy mentoring team members, and have a sharp eye for operational audits and compliance, this role offers an exceptional platform for growth.
1. Cluster Operations & On-Site Audits
Clinic Supervision: Supervise ground operations across 3 to 4 assigned clinics in Bengaluru, ensuring smooth patient flows and clinic standards.
Facility & Infra Audits: Conduct regular physical visits to audit clinic infrastructure, cleanliness, doctor consultation setup, and physical layout standards.
Cash & Medicine Reconciliation: Perform daily audits of cash collected by PCCs and cross-verify medicine stock.
2. Team Leadership & PCC Mentorship
Daily Standups: Conduct regular daily standups with assigned PCCs to set priorities, address operational friction, and realign performance goals.
Performance Dashboards: Maintain, analyze, and update individual and clinic-level performance dashboards for reporting PCCs.
Capability Building: Identify training needs and performance bottlenecks among PCCs, preparing structured action plans to elevate patient experience and conversion efficiency.
3. Analytics, Escalations & Reporting
Metric Analysis:
Monitor daily operational metrics (footfalls, conversion rates, consultation fulfillment, and feedback scores) to optimize cluster performance.
Root Cause Analysis (RCA): Take immediate ownership of any escalation reported by Senior Managers, executing thorough RCAs and deploying immediate corrective actions.
Calendar Execution: Formulate and execute daily/weekly actionable calendars for on-site clinic visits and supervisory tasks.
Senior Management Updates: Directly submit weekly and monthly operational reports, audit logs, and performance metrics to the Senior Operations Manager.
Language Skills: Proficiency in English, Hindi, and Kannada (local candidates preferred for effective patient and regional vendor interactions).
Operational Experience: 1+ years of experience in clinic operations, retail operations, multi-unit healthcare management, or team supervisory roles.
Analytical Capability: Familiarity with operational dashboards, basic Excel/Google Sheets, and key performance tracking metrics.
Problem Solving: Strong Root Cause Analysis (RCA) skills and the ability to work independently under dynamic clinic situations.
Mobility: Willingness to travel across the allotted 3–4 clinic locations in Bengaluru.
Availability: Ability to work a 6-day week schedule (11:00 AM to 8:00 PM), including Saturdays and Sundays.
Pay: ₹28,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
Application Question(s):
- Are you comfortable with a 6-day work schedule (11 AM – 8 PM, including weekends) with
travel across 3–4 clinics in Bengaluru?
- Do you have hands-on experience in team leadership, multi-site operations, and daily cash/
inventory audits?
- Is the offered fixed salary range of ₹25,000 – ₹28,000 per month aligned with your
compensation expectations?
Work Location: In person
