Job Summary:
We are seeking a courteous and professional Receptionist to join our team at [Hospital Name]. The ideal candidate will be the first point of contact for our patients and visitors, providing excellent customer service and administrative support and ensuring smooth operations at the front desk.
Key Responsibilities:
- Greet and assist patients, visitors, and staff in a friendly and professional manner.
- Answer and direct incoming phone calls, taking messages when necessary.
- Schedule patient appointments, manage appointment calendars, and confirm appointments.
- Register new patients and update existing patient records.
- Handle patient inquiries, provide necessary information, and resolve concerns.
- Manage and maintain accurate patient data, ensuring confidentiality in accordance with hospital policies and legal requirements.
- Coordinate and communicate with healthcare professionals regarding patient needs.
- Assist with the processing of patient admissions, discharges, and transfers.
- Ensure the waiting area is clean, comfortable, and well-organized.
- Maintain office supplies and manage inventory of forms and materials.
- Assist with administrative tasks such as filing, faxing, and data entry.
- Ensure compliance with all hospital policies, including safety and health regulations.
- Provide general information about hospital services, departments, and directions.
Qualifications:
- High School Diploma or equivalent; Associate’s degree or relevant certification preferred.
- Previous experience in a receptionist or customer service role, preferably in a healthcare setting.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficient with office software (e.g., Microsoft Office Suite, electronic health record systems).
- Knowledge of medical terminology is a plus.
- Friendly and professional demeanor with a positive attitude.
- Ability to work under pressure and in a fast-paced environment.
Additional Information:
- Full-time / Part-time position with flexible working hours.
- Competitive salary and benefits package.
- Opportunity for growth and development within the healthcare field.
Job Type: Full-time
Pay: ₹20,000.00 - ₹22,000.00 per month
Experience:
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
