Job Title: Customer Care Executive – HORECA Location: Mumbai
Salary: Up to ₹30,000 per month (Based on interview performance).
Job Summary
Provilac is looking for a Customer Care Executive – HORECA to manage and support our hotel, restaurant, café, and catering clients. The ideal candidate should have excellent communication skills, be customerfocused, and ensure the timely resolution of customer queries while coordinating with internal teams for smooth order fulfilment. Key
Responsibilities
- Handle inbound and outbound calls for HORECA customers.
- Manage customer orders, inquiries, complaints, and service requests.
- Coordinate with the operations and logistics teams to ensure timely order deliveries.
- Maintain strong relationships with hotels, restaurants, cafés, and catering partners.
- Follow up on pending orders, payments, and customer feedback.
- Update customer records and order details in the CRM/ERP system.
- Resolve customer issues promptly while maintaining a high level of customer satisfaction.
- Prepare daily reports and maintain accurate documentation.
Requirements
- Graduate in any discipline.
- 1–3 years of experience in customer care, preferably handling HORECA
- Excellent verbal and written communication skills in English and Hindi
- Good knowledge of MS Excel and computer applications.
- Strong problem-solving and coordination skills.
Key Skills
- Customer Relationship Management HORECA Customer
- Handling Order Management
- Complaint Resolution
- Communication Skills
- MS Excel CRM/ERP Software
- Coordination & Follow-up Time Management Team Collaboration
- Working Days: 6 Days a Week
Pay: Up to ₹29,223.74 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
