Experience: 5+ years
Location: Pune, India
Type of Employment: Permanent
Role: ServiceNow HRSD Developer
Qualification: B.E Computer or IT/ MCS/MCA equivalent
Job Overview:
The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.
Key Responsibilities:
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Will lead team ServiceNow HRSD developers and Testers.
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Support and maintain all technical aspects of ServiceNow platform.
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Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development.
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Owns the requirement gathering sessions collaborating with various stakeholders.
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Customer and internal Demos.
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Conduct technical training sessions for team members.
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Convert user stories into technical solutions.
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Possess the ability to work independently with minimal management supervision.
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Testing of new and existing functionality.
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Documentation of new and existing process.
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Train end users/stakeholders.
Experience and Skills Required:
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5+ years of experience in ServiceNow developing application using ServiceNow platform (Development & administration).
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Must have lead a team of junior developer.
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Experience in implementation of ServiceNow HRSD modules – Case mgmt, Lifecycle Event mgmt, Agent workspace, Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..), Employee document Management, Employee Center portal.
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Integrations with other HR / recruitment tools like HCM, Workday.
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Notifications, Surveys, Reports and Dashboards.
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Code review / best practices review/
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Mentor junior developers.
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Requirement gathering, consulting skills and client communication.
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Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops.
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Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.
Must have Certifications: CIS-HRSD
