Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : DevOps
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients t-understand their needs and challenges, ensuring that our high-quality systems operate seamlessly. Your role requires exceptional communication skills t-accurately identify client issues and leverage your extensive product knowledge t-design effective resolutions. You will be dedicated t-maintaining the integrity of our systems while fostering positive client relationships through proactive support and problem-solving.
Roles & Responsibilities:
Full Stack Development
- Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
- Develop RESTful APIs and integrate with third-party services.
- Ensure performance, scalability, and security across the stack.
- Collaborate with UX/UI designers and product managers t-deliver seamless user experiences.
DevOps & Cloud Infrastructure
- Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
- Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
- Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
- Implement containerization and orchestration (Docker, Kubernetes, Helm).
- Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
- Enhance system reliability, security, and scalability through automation and best practices.
Operations & Collaboration
- Participate in code reviews and DevOps strategy discussions.
- Troubleshoot and resolve production issues with a focus on uptime and performance.
- Implement security best practices and assist with compliance standards.
- Mentor junior developers and contribute t-improving development workflows.
Professional & Technical Skills:
- Languages:
- Backend: Python, Java, Node.js, Go, Ruby, C#
- Frontend: JavaScript/TypeScript, HTML, CSS
- Frameworks:
- Frontend: React, Angular, Vue.js
- Backend: Express.js, Spring Boot, Django, Flask
- APIs:
- RESTful and GraphQL API design and integration
- Version Control:
- Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
2. DevOps & Automation Tools
Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
- Infrastructure as Code (IaC):
Terraform, Ansible, AWS CloudFormation, Pulumi
- Configuration Management:
Chef, Puppet, Ansible, SaltStack
Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
3. Cloud & Infrastructure
AWS, Azure, Google Cloud Platform (GCP)
EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
Docker, Podman
Kubernetes (K8s), Helm, OpenShift
4. System Administration & Networking
Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning
5. Testing & Quality Assurance
Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)
- Performance & Load Testing:
JMeter, k6, Locust
6. Observability & Incident Response
Application and system performance metrics
- Alerting & Incident Management:
PagerDuty, Opsgenie, Slack integrations
Centralized log management (ELK, Fluentd, Splunk)
7. Security & Compliance Awareness
- Secure coding practices (OWASP Top 10)
- Infrastructure security (network isolation, encryption)
- Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)
8. Soft Skills & Mindset
- Strong problem-solving and debugging skills
- Collaboration with developers, QA, and IT teams
- Understanding agile methodologies (Scrum, Kanban)
- Continuous learning and adapting t-new tools and cloud services
Bonus / Emerging Skills
- Serverless architectures (AWS Lambda, Azure Functions)
- GitOps (Flux, ArgoCD)
- AIOps and observability automation
- SRE principles (Service Level Indicators/Objectives)
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- AI Powered Tech Talent
