Job Title: After-Sales Executive – ERP (Post-Implementation Role)
Company: TH Systems Location: Pune, Maharashtra Work Schedule: Monday to Friday (Work from Office) Experience Required: 1-3 Years
Company Overview: TH Systems is an innovative tech startup focused on developing cutting-edge software solutions in the healthcare and education domains. Our mission is to enhance operational efficiency and improve user experiences through our technology.
Job Description: The After-Sales Executive (Post-Implementation) is responsible for ensuring smooth customer experience after ERP deployment by supporting adoption, handling client queries, and coordinating with internal teams for issue resolution.
This role focuses on maintaining strong client relationships, ensuring timely support, and assisting in retention and renewal efforts. The executive plays a key role in ensuring customers derive maximum value from THS ERP solutions.
Key Responsibilities:
· Provide post-implementation support to clients for THS ERP solutions
· Act as the primary point of contact for day-to-day client queries and issues
· Log, track, and follow up on support tickets ensuring timely resolution within SLAs
· Coordinate with internal teams (Support, Product, Implementation) for issue resolution
· Assist clients in system usage, troubleshooting, and basic configuration guidance
· Conduct user training sessions and product walkthroughs for better adoption
· Ensure regular follow-ups with clients to maintain engagement and satisfaction
· Monitor client usage and proactively identify adoption gaps
· Support renewal processes by maintaining client data and follow-ups
· Identify early signs of dissatisfaction and escalate risks proactively
· Collect and document customer feedback for product and service improvements
· Maintain accurate records in CRM and support tools
Qualifications:
· Bachelor’s degree in Business, IT, Computer Applications, or related field
· 1–3 years of experience in After-Sales / Customer Support / Customer Success
· Basic understanding of ERP / SaaS products (HRMS, Education, Hospitality preferred)
· Strong communication and client-handling skills
· Problem-solving mindset with ability to coordinate across teams
· Familiarity with CRM tools (Zoho, Salesforce, etc.) and ticketing systems (Freshdesk, Zendesk, etc.)
· Proficiency in MS Office (Excel, Word, PowerPoint)
· Ability to manage multiple clients and prioritize tasks effectively
· Willingness to learn and grow in a customer-facing role
What We Offer:
· Competitive salary with performance-based incentives.
· Opportunity to work in a fast-paced startup environment with a focus on innovation.
· Professional development opportunities to enhance your skills.
How to Apply: Interested candidates are invited to send their resumes to [email protected]. Please include "Senior Sales Manager Application" in the subject line.
Join us at TH Systems and be part of a team that is shaping the future of technology in healthcare and education!
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
