1. Welcoming patients and visitors by greeting them; in person or on the telephone
2. Ensuring reception area is well maintained, neat, clean & organized
3. Responding to inquiries by patients, prospective patients and visitors in a courteous manner
4. Answering or referring inquiries; in person or on the telephone
5. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
6. Answer incoming calls and deal with inquiries
7. Transfer calls as required
8. Taking necessary information from patients before they are allowed to see the doctor
9. Inform patients of medical office procedures and policy
10. Comforting patients by anticipating patients' anxieties; helping them in distress by responding to emergencies
11. Maintaining operations by following policies and procedures; reporting needed changes
12. Contributing to team effort by accomplishing related results as needed.
13. Maintain and manage patient’s OPD records
14. Move patients through appointments as scheduled
15. Schedule patient appointments according to consultants
16. Report statistics to admin as required
17. Schedule hospital admissions, tests, scans and outside appointments for patients
18. Obtain external medical reports as required by consultants
19. Complete other clerical duties as assigned
20. Safeguard patient privacy and confidentiality
21. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
22. The clinic receptionist’s role in the administration of a clinic also includes scheduling appointments for registered patients to see the doctor and keeping the doctor informed of his daily appointments.
23. He/she also ensures that patients are kept updated of changes in scheduled appointments.
24. Receptionists are well informed about the operations and protocols of the clinic and are therefore able to provide correct answers to patients’ questions.
25. As part of his/her responsibility, the receptionist will also supervise repairs of faulting equipment in the clinic and ensure that all appliances are in good working condition for the clinic’s operation to run smoothly, providing an environment that is conducive to patients.
26. Give appointments to patients who want to see the doctor and inform the doctor of their arrival
27. Process patients’ files and explain the clinic’s policies to them
Pay: From ₹22,000.00 per month
Benefits:
Work Location: In person
