The Retail Counter Staff is responsible for delivering excellent customer service at the store counter, assisting customers with product selection, handling billing and payments, and ensuring a seamless booking experience. The role requires product knowledge, sales orientation, and efficiency in handling customer transactions.
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Greet customers warmly and assist them with their shopping needs
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Provide accurate product information, features, pricing, and offers
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Understand customer requirements and recommend suitable products
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Process sales transactions using proper systems
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Handle cash, card, and digital payments accurately
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Upsell and cross-sell products to meet sales targets
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Issue receipts, invoices, and manage returns/exchanges as per policy
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Maintain cleanliness and organization of the counter area
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Ensure proper display and replenishment of products near the counter
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Assist in stock verification and inventory management
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Coordinate with store staff for product availability and restocking
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Address customer concerns or complaints professionally
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Escalate complex issues to store supervisor/manager when required
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Follow store policies, SOPs, and loss prevention guidelines
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Maintain accuracy in daily cash reconciliation and transaction records
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Adhere to visual merchandising and brand standards
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Strong communication and interpersonal skills
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Customer-focused attitude with a friendly approach
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Basic sales and persuasion skills
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Numerical accuracy and attention to detail
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Ability to multitask in a fast-paced retail environment
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Familiarity with basic computer operations
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Minimum: Graduate preferred
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0–3 years of experience in retail, FMCG, or customer service roles
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Freshers with good communication and sales aptitude can apply
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Rotational shifts, including weekends and holidays
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Standing for extended periods
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High customer interaction in a dynamic retail environment
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Sales conversion ratio
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Billing accuracy and speed
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Customer satisfaction and feedback
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Upselling/cross-selling performance
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Adherence to store SOPs and shrinkage control
